HGS AxisPoint Health Sells US Nurse Advice Line Service Contracts To Carenet Healthcare Services
Hinduja Global Solutions Limited (HGS), a global leader in business process management, announces that its subsidiary, HGS AxisPoint Health LLC., USA has entered into definitive agreements for sale of several of its US Nurse Advice Line service contracts to Infomedia Group, Inc., USA (doing business as “Carenet Healthcare Services”), a leading provider of strategic engagement, telehealth and healthcare consumer navigation solutions. This sale will supplement Carenet’s existing telehealth and 24/7 nurse triage infrastructure.
Ramesh Gopalan, President - Global Healthcare, HGS, said the sale allows HGS AxisPoint Health to focus its efforts on its innovative care management offering, CarePoint, powered by Analytix, which aligns with the rest of the HGS Healthcare portfolio, including industry-leading customer engagement, business process optimization and digital transformation solutions.
“When acquired by HGS in April 2018, AxisPoint Health joined a global community focused on providing holistic healthcare solutions to build long-term relationships that engage and retain members and patients,” Gopalan said. “HGS AxisPoint Health continues to provide critical services to our clients as the healthcare system moves towards value-based care.”
This strategic sale to Carenet allows our former US nurse advice line clients to receive high-quality and cost-effective care from an organization rooted in telehealth, already offering a unique-to-the-market Virtual Clinic, which provides a single “front door” point of contact, much like a physical provider offer.
“As healthcare consumer experience continues to mature and consumers expect the kind of on-demand service they receive outside of healthcare, virtual care will become a mainstay in not only care delivery but also readmissions reduction, chronic care management, preventative care and more,” said John Erwin, CEO of Carenet.
The two organizations are confident this transaction will benefit clients, allowing both HGS AxisPoint Health and Carenet to further cater to their clients’ goals and needs.